Shopping guide

The purchase price including tax 5,500 yen or more is free nationwide.

* 880 yen (tax included) for 5,500 yen or less
(Hokkaido 1,400 yen Okinawa Prefecture is 1,500 yen.)

・ We try to deliver in one package as much as possible, but in consideration of courier standards, weight and safety, we may split multiple packaging even in the same order.

Credit card

VISA / Master Card / American Express is available.

AmazonPay

If you have an Amazon account, you can shop using the delivery destination information and credit card information registered on Amazon.

Delivery method / designated delivery company

In our shop, "Sagawa Express" is a delivery designer.

Estimated delivery

* We do not ship on long -term holidays such as weekends and holidays, New Year holidays and Gordane Week.
* Due to the weather conditions such as heavy snow and typhoons, transportation may be delayed. If you are late, please contact the shipping company using the slip number of the shipping contact email or contact our shop.

Delivery date and time specification

You can choose the time zone from the following.
If you do not specify the time, we will deliver it in the shortest time.

We all accept packaging paper + ribbon seal, wrapping paper + bonito, and gift message cards.

Packaging paper + ribbon seal

* You can choose from the following two types of wrapping paper.
A. Stencil House Cream Color Base Animals and cute patterns are scattered.
B. Sweet Baby Blue A pale gentle and elegant shade. Recommended for Reale's tableware series.

Packaging paper + inner bonito

You can choose the wrapping paper from the above A.B.
Please note that the bonito is only in the inner bonito. Outdown is not accepted.
Please choose according to the application, such as your birth celebration, celebration, childbirth celebration, and life.
Up to 3 people can enter the name of the bonito.

Message card

* Customers who choose the option are asking you to enter the other party and the message during your order.
* A beautiful elegant gift message card with a beautiful gold foil stamping character "Congratulations Congratulations".
* The message card is a business card size.
* Put the message card in a mini envelope and pack it in the product so that the destination can be seen.
* After packaging, it cannot be taken out except for the destination.

About orderer information when ordering a gift

When ordering a gift, there are more errors in the input content of the billing information.
In the case of a gift order, select your address in the information column of the orderer on the payment screen below.
Please enter your address information.

About invoice, receipt, delivery note

There is no bundle of the product to be understood or the invoice, receipt, or delivery note.
Please be assured that gifts and gifts are ordered.

Due to the nature of the product, returns due to customer's convenience are basically refused.
Returns and exchanges of products cannot be accepted except in the case of initial failure.

If you fall under the following, please contact us by e -mail within 7 days from the date of arrival of the product. We will receive a reply.

Please note that after this period, you will not be able to accept returns.
1. If the product has a defect
2. If we are delivered by the negligence of our shop, a product that is different from the product ordered by the customer is delivered

Returning postage

Please forgive if you return the customer convenience.
However, defective products and misunderstandings will be borne by our company.

Care methods and precautions vary depending on the material.
Please check the precautions for each series below.

Heat resistant temperature: -30 ° C/140 ° C
Supporting dishwasher/microwave oven
* Precautions for handling
○ Takehara is used for antibacterial, anti -mold, and antiviral patented materials.
○ I can use the drug solution, but I do not recommend it.
If you want to use it, use a disinfectant dedicated to baby bottles and nipples and follow the instruction manual.
Be sure to wash it off even if it is "no rinsing" depending on the chemical manufacturer.
If the chemicals remain, the surface may turn yellow or darken.
Bamboo particles may risen by the chemicals, but there is no problem in safety.
○ Plastic can cause deterioration of chlorine and acid.
○ The microwave oven cannot be used at a temperature exceeding 140 degrees.
It is also important to note that cooking with a lot of oil may have a high heat of the dishes and the dishes may deteriorate.
○ Do not use in the oven range.
○ Do not put it on a direct fire or an electric heating cooker or put it near the fire.
○ Do not give a hot shock or sudden temperature change.
○ If you add a strong impact, it will break or choppy.
○ Do not use severe dirt that cannot be removed, cracking, or washing.
○ Do not keep warm with hot plates or hot water baths.
○ Do not add high -temperature edible oil or chemicals.

Heat resistant temperature: -25 ° C/99 ° C
○ You can use drug solution disinfection, but use a disinfectant for baby bottles and nipples, and follow the instruction manual.
Be sure to wash the chemicals well.
○ Plastic can cause deterioration of chlorine and acid.
○ Boiling disinfection cannot be used.
○ Do not use in dishwasher, microwave oven, or oven range.
○ Do not put it on a direct fire or an electric heating cooker or put it near the fire.
○ Do not give a hot shock or sudden temperature change.
○ If you add a strong impact, it will break or choppy.
○ Do not use severe dirt that cannot be removed, cracking, or washing.
○ Do not keep warm with hot plates or hot water baths.
○ Do not add high -temperature edible oil or chemicals.

Heat -resistant temperature: 100 ° C
* Precautions for handling
○ Do not use in microwave ovens or microwave ovens.
○ Do not put it on a direct fire or an electric heating cooker or put it near the fire.
○ If you add a strong impact, it will break or choppy.
○ Do not use severe dirt that cannot be removed, cracking, or washing.
○ Do not keep warm with hot plates or hot water baths.
○ Do not add high -temperature edible oil or chemicals.

[About color transfer]

Depending on the ingredients, such as curry and tomato sauce that are strongly irritated, or deeply pigmented, or oily dishes, pigments may be transferred to the dishes.
It is recommended that you remove dirt firmly with home dishwashing detergent as soon as you eat.
Please note that the pigment may be transferred if you store it for a long time without eating. It is recommended that you move it to another container and save it.
If dirt or detergent remains, the pigment may be deposited.
In the unlikely event that the pigment has moved, bleach is not recommended. Also, please do not use "Drama Kun -kun".

[How to deal with pigments]

Dissem the vinegar or baking soda in 2-3 times boiling water, soak it for about 1 hour (please refrain from pickling for a long time), and wash it with vinegar or baking soda water.
If it does not fall at once, repeat it several times. After that, wash it off with a dishwashing detergent.
If you leave the vinegar as it is, the color will be deposited, so be sure to wash it off with a dishwashing detergent and smooth it with running water. (Vinegar seems to be more effective than baking soda.

Customers who use a mobile email address (docomo/au/SoftBank career mail), free emails such as Gmail, Hotmail, Yahoo Mail, etc., have not been able to deliver e -mails from this site normally. We may contact you.

After ordering, Rarele has automatically sent the order confirmation email from Support@Realejapan.com.
If you do not receive emails, please send your name and phone number to the following email address.
We will contact you by phone.
Email address: Support@realejapan.com

Also, if you do not receive the email, please check the following email settings.

■ Customers who use mobile email address (Career Mail by docomo/au/SoftBank)

● Check the setting of the mail prevention filter
If you are using an email prevention filter, cancel the filter (Realejapan.com) and
Please set [support@realeJapan.com] so that you can receive it.

NTT docomo
au
Softbank

■ Customers who use a free email address

● Check if it is in the spam folder
Please check once, as the e -mail distributed from this site may be automatically distributed to the spam folder or trash can due to the spam mail prevention function.
In addition, the sort (filter) setting of the receiving mail of each free mail service can prevent the sorting to the junk mail folder.

● Check if there are any mistakes in your email address
We are very sorry, but there is a possibility that the description of the e -mail address registered by the customer is wrong. If you have any idea, please contact us below.
Email address: Support@realejapan.com

● Check if the mailbox on the server is full
The capacity of the mailbox on the server has an upper limit, and if you do not receive the mail regularly and delete it, the receiving box will be full. If the receiving box is full, you may not accept new emails.
If you are a customer who has not been using an email recently, please delete the server email.